Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at uniquemunchiescafe@gmail.com. Please note that returns will need to be sent to the following address: 362 E Ferry St Buffalo, NY 14208 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at uniquemunchiescafe@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

EU Customers – Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason (the "cooling-off period").

However, the right of withdrawal does not apply to:

  • Perishable goods or goods that expire rapidly
  • Sealed goods which are not suitable for return due to health protection or hygiene reasons, where the seal has been broken after delivery

As our products are food items (seasonings, spice rubs, and snack blends), once packaging has been opened or the seal broken, they are exempt from the 14-day right of withdrawal under EU Directive 2011/83/EU, Article 16(d) and (e).

For damaged, defective, or incorrect orders, please contact us within 7 days at uniquemunchiescafe@gmail.com and we will make it right.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at uniquemunchiescafe@gmail.com.

Last updated: 03/07/2026

At Unique Munchies™, we take pride in delivering bold Caribbean flavor in every bottle. Because our products are food items, we follow strict safety and quality standards for returns and refunds.

Returns

Due to the nature of our food products, we do not accept returns on opened or used items.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can make it right.

To request assistance, please email:

📧 uniquemunchiescafe@gmail.com

Include:

  • Your order number
  • A description of the issue
  • Photos of the damaged or incorrect product
  • Refunds
  • If your claim is approved, we may offer:
  • A replacement product, or
  • A refund to your original payment method
  • Refunds are typically processed within 5–10 business days after approval.
  • Non-Returnable Items
  • The following items cannot be returned:
  • Opened food products
  • Used or partially used seasoning bottles
  • Items purchased through third-party retailers
  • Damaged Orders
  • If your order arrives damaged during shipping:
  • Take photos of the package and product.
  1. Contact us within 7 days of delivery.
  2. We will review the issue and provide a replacement or refund.
  3. Order Issues
  4. If you receive the wrong item or something is missing from your order, please contact us right away and we will correct the issue.
  5. Contact Us
  6. For any questions regarding returns or refunds, please contact:
  7. Unique Munchies™ Customer Support

📧 uniquemunchiescafe@gmail.com

🌐 https://www.uniquemunchiesshop.com